Terms of service

The service

Vide is a browser-based service that an accounting firm uses to request receipts and other documents from its clients and to track which requests are still open. These terms apply to the use of the service.

The service is provided by Five Vision Oy (business ID 3633752-9), Teollisuustie 17 A, 96320 Rovaniemi, Finland.

The client portal is free for the accounting firm's clients. The firm agrees with its own clients on what material it asks for.

We develop the service continuously. We may add, change and remove features. If a change materially reduces the service, we tell you in advance.

The service is provided as it is. We aim to keep it available at all times, but we do not guarantee uninterrupted operation. We give advance notice of maintenance breaks when that is possible.

We may update these terms. We give at least 30 days' notice of material changes, and the accounting firm may terminate the contract before a change takes effect.

Our handling of personal data is described in the privacy policy. Material the accounting firm stores on behalf of its own clients is additionally covered by the data processing agreement, which forms part of these terms.

Accounts and responsibility

The accounting firm decides who gets access to the service, and is responsible for removing access when an employee leaves or changes duties.

Signing in happens with a link sent by email or with a password. A sign-in link is personal and should not be forwarded.

Each user is responsible for keeping their password safe. If you suspect your credentials have fallen into the wrong hands, tell us right away.

The accounting firm is responsible for the material it stores in the service and for having the right to store it there.

We do not use material stored in the service for anything other than running the service and maintaining it technically.

Acceptable use

The service may only be used for lawful purposes and in line with these terms. The following are not allowed:

• trying to reach data the user has no right to
• deliberately overloading the service or working around its technical limits
• storing malware or unlawful material in the service
• using the service to send spam or other unsolicited messages
• copying or decompiling the code of the service without permission
• reselling or renting out the service without a written agreement

Fees and billing

The service is paid for by the accounting firm. The price follows our current pricing, and the tier follows the number of active clients. The portal is free for the firm's clients.

Billing is monthly or yearly, as agreed. The service can be tried free of charge for 14 days, after which billing starts on the chosen tier.

Current prices are in the pricing section of our website. Prices include Finnish VAT (25.5 per cent), and the invoice itemises the tax included in the price. The payment term is 14 days net. A late payment accrues interest at the rate set by the Finnish Interest Act.

We give advance notice of price changes. A change takes effect at the start of the next billing period.

If an invoice is not paid by the due date, we send a reminder. If payment does not arrive after the reminder either, we may limit use of the service.

Limitation of liability

We are responsible for the service matching these terms and for maintaining it with care.

We are not liable for indirect damage, such as lost profit or business interruption.

Our liability is limited to the amount the accounting firm paid for the service during the 12 months before the damage.

The limitation does not apply to damage caused intentionally or through gross negligence.

The accounting firm remains responsible for its own bookkeeping and other statutory duties. Vide is a tool, not an accounting service and not legal advice.

The accounting firm should also keep statutory material in its own accounting system.

Termination

The accounting firm may terminate the contract at any time. The contract ends at the end of the current billing period.

We may terminate the contract by giving reasonable notice in advance.

We may close an account immediately if the service is used against these terms, or if invoices remain unpaid after a reminder.

The accounting firm can download its material from the service before the material is deleted. We state the schedule when the contract is terminated.

After deletion the material cannot be restored.

Governing law and disputes

The contract is governed by Finnish law.

Disputes are first settled through negotiation. If no agreement is reached, the dispute is settled in the district court of the service provider's home municipality.

If a term is found invalid, the remaining terms stay in force.